Occasionally, I come across a book that doesn’t really work as an audiobook. Working with Difficult People is certainly a must-have for any working-class bookshelf. Still, it was difficult to follow the thread of different difficult personalities when it was being read aloud. Sure, there were useful descriptions of the types of people you’ll encounter in the workforce, but there were at least a few of them where I wanted to slow down and read through those archetypes again to better understand the people who irk me in life. Of course, going in, I was hoping I could read this book and understand how to handle people who I find difficult to work with. Instead, I kept listening to these people's descriptions and finding individuals who nearly matched them in my life. This was my main qualm with the book: people are more complex than a single difficult personality type. They often have two or three of these attributes combined in varying amounts to create their unique level of challenge. Alternatively, I also listened to this book and tried to identify where I fell in the “difficult people” spectrum. It can be a bit of an eye-opener when you realize, “Oh, I do that. That difficult person is me.”
I may still want to get this book in physical form, not only to appreciate its handbook format but to use it as a writer resource. I do try and strive for an amount of realism in the villains I write, so using this book as a structure for why certain difficult people (read: antagonists) are the way they are can help me create more meaningful and relatable villains and should help me avoid the standard supervillain archetypes that paint an antagonist as “purely evil.”
A simple resource for classifying difficult people, I give Working with Difficult People 3.0 stars out of 5.